We’ve heard and read a lot recently about rising incivility. One concerning thread of this problem is the increasing frequency with which angry or menacing citizens confront our members’ employees. It’s always been the case that occasionally, municipal employees must deal with difficult citizens. But our members tell us it’s happening more often.

Read our recent blog post intended to provide managers, supervisors, and employees with tips and approaches for handling difficult citizen interactions.

The Risk Control Solutions: Interacting with Angry Citizens Self-Assessment can be found within the printable version of the blog.